Medical Records

We are committed to keeping your Protected Health Information (PHI) private, and we are required by law to respect your confidentiality. If you would like a copy of your medical records, you can submit requests online, through MyChart, or via fax. Medical records can be mailed to you or sent electronically through email or MyChart. Our offices are open from 9 a.m. to 5 p.m., Monday through Friday if you have any questions.

If you would like to check the status of a ROI Request for visits prior to November 1, 2025 please call 610.994.7500.

If you would like to check the statue of a ROI Request for visits on or after November 1, 2025, please call 1.800.367.1500.

Medical Records and Itemized Billing Requests

BMC Brighton now offers an online records request tool that verifies your identity by asking for a photo of your driver's license, which can be taken via webcam or smartphone. There is no additional charge to use this service. Please note: Chrome, Safari and Firefox are the recommended browsers for this application.

To request medical records and/or itemized billing requests, click here.

You may also download and print the Authorization for Release of Information form:

• English
• Spanish

Mail or fax the completed form to:
Boston Medical Center
Attn: Health Information Management
850 Harrison Avenue (Yawkey Basement)

Fax: 617.414.4210

On April 22, 2024, the Office of Civil Rights released a Final Rule which requires covered entities, like Boston Medical Center, BMC Brighton (formerly Saint Elizabeth's Medical Center), and BMC South (formerly Good Samaritan Medical Center), and their business associates to obtain a signed attestation when they receive requests for PHI potentially related to reproductive health care. This attestation confirms the information will not be used or disclosed for prohibited purposes. It applies to requests involving health oversight activities, judicial and administrative proceedings, law enforcement, and disclosures to coroners or medical examiners.

Requesting Medical Records via MyChart

If you have an active BMC MyChart account, you can request that your medical records be sent directly to your MyChart. Once your records are processed, you can download them as a PDF. MyChart also allows you to request that your records be sent to another healthcare facility; for this, you must provide the facility's name along with its fax number or address. To start a request within MyChart, follow these steps:

1. Go to the Menu within MyChart.
2. Select Messages under the Communication section.
3. Choose Send a message.
4. Select Ask a customer service question.
5. Choose Medical Records Request.
6. Enter a subject, and in the message body, detail your request.

Please note that we are only able to send records directly to your MyChart account or to another healthcare facility. For any other types of requests, please click here to submit a request for medical records online.

Walk-in Services

BMC Brighton Health Information Management office is not available for patient walk-in services. If you need to collect records in person, please contact us at 617.789.2279 for possible options.

Cost

There may be fees for certain types of requests. These fees are based on state and federal guidelines.

Sensitive Information

We may need additional authorization to release medical records to someone other than the patient or a continuing care facility. This is particularly important for records containing sensitive or privileged details like mental health or substance abuse information. You will need to initial the specific sections on the authorization form that correspond to the sensitive information in your records. This helps us ensure compliance with regulatory requirements and the secure handling of your information.

Processing requests involving sensitive information may take up to 30 days. We appreciate your patience during this process as we work to make sure your information stays confidential and secure.

Requesting Your Child’s Medical Records

For minors or individuals unable to consent, a parent, guardian, or legally authorized representative must provide their signature. If necessary, they will also need to provide documentation proving legal authority.

Requesting a Deceased Individual’s Medical Records

To request medical records of a deceased patient, the request must have authorization from the executor of the estate.

Requesting Birth and Death Records

For certified copies of birth and death records, please contact the City of Boston's Registry Division.

If you have questions about the birth registration process, birth certificates, or Social Security cards related to a recent birth, please call our Birth Registrar at 617.562.7049.

Requesting Radiology Films and CDs

To get copies of X-rays, MRIs, nuclear medicine scans, or other imaging, please contact the radiology department at 617.789.2762.

Privacy

HIPAA privacy law ensures that you have a right to access your medical records and prohibits unauthorized use or disclosure of your medical information. For more information on your privacy rights, please reach out to the Privacy Office at privacyofficer@bmc.org or 617.638.7919 for any concerns, including:

• Break the glass requests, which add an extra layer of protection to your electronic medical records
• Audit request to audit for unauthorized access to your medical records